Party Host Manager
Altitude Trampoline Park Avon Altitude Trampoline Park Avon Avon, MA Avon, MA Part-time Part-time From $18 an hour From $18 an hour 10 days ago 10 days ago 10 days ago Party Host Manager Description INTRODUCTION The Party Host Manager organizes all aspects of birthday parties and group events including contacting interested individuals, managing reservations in PoS and scheduling staff.
Party host manager will also be responsible for managing inventory for parties, contacting parties, and managing staff.
PRIMARY JOB RESPONSIBILITIES Hires, trains, schedules and supervises team of up to 15 party hosts Provides courteous customer service and responds to customer's questions, complaints or requests.
Directs any unresolved issues to the General Manager Assists supervised staff in their job performance during peak activity periods or as required Schedule, coordinate and manage birthday party requests and reservations Oversee/provide clean up following parties Ensure that party schedule and details are completed accurately and on time Order and manage pizza delivery and inventory of party supplies Operates Point of Sale (POS) system including deposits and party transactions Develop and implement post-party follow up and referral process Create a fun and enthusiastic environment for all guests Partner with Marketing team to develop and facilitate a marketing plan to drive more parties Maintains an image of competence and professionalism to customers, employees and management Maintains proper employee/employer relations and addresses any questions in a timely and open manner, including disciplinary actions, recognition and performance evaluations Provides or performs other services or duties as required by General Manager Requires availability all day on weekends and holidays, plus some work during the week SKILLS, KNOWLEDGE AND EXPERIENCE Experience managing and motivating a team of young employees strongly preferred Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment Ability to handle multiple assignments on a timely basis with a high degree of accuracy Previous experience in hospitality or customer service is preferred Strong guest services skills, including the ability to anticipate and meet guest needs Cash handling experience is preferred Excellent conflict management skills to handle any issues that may arise during parties Ability to manage events and ensure they run smoothly from start to finish Exceptional customer service skills, with a friendly and outgoing personality REPORTING Reports to park General Manager If you enjoy working in a fun and energetic environment, interacting with children, and creating memorable experiences, then this role is perfect for you! To apply, please submit your resume highlighting your relevant experience in hospitality, customer service, and working with children.
We look forward to reviewing your application.
Job Type:
Part-time Pay:
From $18.
00 per hour Expected hours:
25 - 30 per week
Benefits:
Employee discount Flexible schedule Schedule:
Day shift Weekends as needed Work Location:
In person INTRODUCTION.
Estimated Salary: $20 to $28 per hour based on qualifications.
Party host manager will also be responsible for managing inventory for parties, contacting parties, and managing staff.
PRIMARY JOB RESPONSIBILITIES Hires, trains, schedules and supervises team of up to 15 party hosts Provides courteous customer service and responds to customer's questions, complaints or requests.
Directs any unresolved issues to the General Manager Assists supervised staff in their job performance during peak activity periods or as required Schedule, coordinate and manage birthday party requests and reservations Oversee/provide clean up following parties Ensure that party schedule and details are completed accurately and on time Order and manage pizza delivery and inventory of party supplies Operates Point of Sale (POS) system including deposits and party transactions Develop and implement post-party follow up and referral process Create a fun and enthusiastic environment for all guests Partner with Marketing team to develop and facilitate a marketing plan to drive more parties Maintains an image of competence and professionalism to customers, employees and management Maintains proper employee/employer relations and addresses any questions in a timely and open manner, including disciplinary actions, recognition and performance evaluations Provides or performs other services or duties as required by General Manager Requires availability all day on weekends and holidays, plus some work during the week SKILLS, KNOWLEDGE AND EXPERIENCE Experience managing and motivating a team of young employees strongly preferred Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment Ability to handle multiple assignments on a timely basis with a high degree of accuracy Previous experience in hospitality or customer service is preferred Strong guest services skills, including the ability to anticipate and meet guest needs Cash handling experience is preferred Excellent conflict management skills to handle any issues that may arise during parties Ability to manage events and ensure they run smoothly from start to finish Exceptional customer service skills, with a friendly and outgoing personality REPORTING Reports to park General Manager If you enjoy working in a fun and energetic environment, interacting with children, and creating memorable experiences, then this role is perfect for you! To apply, please submit your resume highlighting your relevant experience in hospitality, customer service, and working with children.
We look forward to reviewing your application.
Job Type:
Part-time Pay:
From $18.
00 per hour Expected hours:
25 - 30 per week
Benefits:
Employee discount Flexible schedule Schedule:
Day shift Weekends as needed Work Location:
In person INTRODUCTION.
Estimated Salary: $20 to $28 per hour based on qualifications.
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